Here are the simple steps to book an appointment at Navala Beauty Lab:
Visit the Navala Beauty Lab website.
Find and click on the "Book Appointment" menu.
Pick your desired service from the options available.
Choose a suitable date and time using the interactive calendar.
Share your contact information and any specific needs or requests.
Review your appointment details and click "Confirm."
Complete the payment.
No, all deposits are non-refundable. In the event of a cancellation, the deposit will not be refunded.
We understand that unforeseen delays can occur, so we offer a 15-minute grace period for late arrivals. If you anticipate a delay, please inform us in advance. Frequent late arrivals may lead to appointment cancellations and forfeiture of your deposit.
If you arrive more than 15 minutes late without prior notification, Navala Beauty Lab reserves the right to cancel your appointment. In such cases, your deposit will be forfeited.
Yes, repeated instances of late arrivals or appointment cancellations may result in your name being blacklisted from booking future appointments at Navala Beauty Lab.
To secure your appointment, a deposit of IDR 50,000 per person is required at the time of booking. This deposit is credited towards your total service bill.
Certainly, you can check your upcoming appointments and booking history by logging into your Navala Beauty Lab account on the website. Then, go to the "My Orders" section, where you'll find a summary of your bookings and any upcoming appointments.
To redeem your NBL Package voucher, please follow these simple steps:
Go to the "My Account" menu on the Navala Beauty Lab website and log in to your account.
Choose "My Packages" from the "My Account" menu.
Click on the voucher you wish to use.
Copy the Voucher Code displayed on the voucher.
Book your appointment on the Navala Beauty Lab website.
When checking out, paste the Voucher Code into the "Coupon" field.
Click "Apply Coupon" and then proceed by clicking the "Place Order" button located at the bottom of the checkout page.
Your NBL Package voucher will be applied to your appointment, allowing you to enjoy our salon services.
You can locate your NBL Package voucher in the "My Packages" section under "My Account" on the Navala Beauty Lab website.
Simply log in to your Navala Beauty Lab account on our website, and you'll see your remaining voucher quota in the "My Package" section.
In most cases, NBL Packages are non-transferable and intended for individual use. Sharing or transferring your quota to another person may not be allowed as per the terms and conditions of your package. Please review the specific terms of your NBL Package for more information.
NBL Package vouchers may have expiration dates, and this can vary based on the specific package you purchased. We recommend checking the terms and conditions of your package or contacting our customer support to understand the expiration details of your voucher.
If you face any issues during the redemption process, please contact our customer support immediately. They will assist you in resolving the problem and ensuring that your NBL Package voucher is activated correctly.
Please be aware that we do not entertain refund requests for NBL Packages.
